Guest Services Directory
Welcome to CHI St. Francis Health. This patient guide includes information about patient services, medical staff and community resources.
Exceeding your Expectations
Excellent quality care and service are the primary concerns of all St. Francis employees. If you or any of your family members wish to make a suggestion, complaint or grievance about any aspect of your hospitalization or have a special need for you or your family member, please contact a member of our healthcare team. While you are a patient, we encourage you to voice any questions or concerns you have. Often, your concerns may be received and resolved by staff members who are directly involved in your care. Additional concerns should be addressed to administration at extension 401. Your feedback and suggestions are crucial in our quality improvement efforts. Please let us know when we have not exceeded your expectations. Your evaluation of the care you received as a patient at St. Francis is very important. You may receive a phone call within two weeks following discharge from the hospital or the outpatient service you received. This survey will take approximately ten (10) minutes. Your participation will provide physicians and staff of St. Francis with information that contributes to improved customer satisfaction. Please be assured that your medical information has been kept confidential.